This strategic forum is targeted at Chief Officers and Business Unit Directors from UK and European banks and financial institutions. The forum equips delegates with the skills and tools to reduce costs, limit risk, drive efficiency and strengthen shareholder value.

Throughout the Forum, senior executives will network with business leaders from other financial organisations, focus on business process outsourcing strategies and explore solutions through pre-arranged meetings with business process outsourcing providers, advisors, consultants and legal services.

Programme highlights include:

The future of BPO within the Financial Services Industry
Legal developments in BPO: compliance, corporate governance and the challenge of business models
Factors and considerations in choosing an offshore location
Realities behind outsourcing & offshoring in European Financial Services
Offshoring - The pitfalls behind the promise
Can BPO suceed without ITO?
Perspectives on dealing with potential PR issues of BPO and how best to oversee changes with internal staff
Cross cultural issues in BPO
Assessing and achieving value creation

Keynote Speaker: Angela Knight, Chief Executive of the Association of Private Client Investment Managers and Stockbrokers (APCIMS), Non-Executive Director of Lloyds TSB and Logica CMG

With Excellent Contributions from:

JP Rangaswami, Dresdner Kleinwort Wasserstein
Ralph Silva, Gartner
Michael Sinclair, and Murali Neelakantan, Simmons & Simmons
Dai Davies, UNIFI
Murray McPherson, 118 800
Alan Whitford, Abtech Partnership
Lisa Hammond and Sukendu Pal, Centrix
Stephen Bullas, Ecode
Bundeep Singh Rangar, Ariadne Capital
Amit Badami, EMRG Ltd
Doug Wilson, Finalta
Chris Tiernan, Grosvenor Consultancy
Sunit Jilla

Дизайн и поддержка: Silicon Taiga

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